Advantages And Disadvantages Of Team Work - Free Essay Example

Sample details Pages: 3 Words: 1038 Downloads: 8 Date added: 2017/09/22 Category Advertising Essay Type Argumentative essay Did you like this example? After forming our team, we vote a team leader to lead the team. The team leader is in charge of formulating and delegating the tasks according to the strengths of individual members. This form also allows team members to be organised on comparative advantage grounds with each members operating in their area of specialisation resulting the lowest opportunity cost during the project process. For example, some excel at coming up with the creative ideas, while others who are more meticulous can work out the small details and there are those who have the ability to communicate the overall big picture to the rest of the team. There are also others who can be counted on when it comes to implementing and follow through the whole project. Others who can speak well will be nominated to present. The key takeaways is that when a team work together, it has a huge range of skills available that can be tap on and utilise to deliver the best results. Using this approach, valuable time wil l be put to good use, leading to achieving maximisation of the end product. Next, speed is very crucial is finishing the project as we are faced with a tight schedule. Beside the deadline to meet, we also need to accommodate to each members schedule as most members are working. For example, our project that required intensive research, implementing it and pulling together as a whole proposition is allocated to one member to complete it; it could take more than the required time to complete the project. And due to the heavy workload on the particular member, there is also a high possibility of achieving sub- standard for the project. Therefore working in team enable the group to split up the workload, ensuring that the project schedule will be completed on time. Different members acquired different skills and knowledge. By utilising and mixing all of these different attributes in our team, more ideas can be generated during brainstorming session. As more ideas are generated, mo re creative solutions are generated, leading to better results. For example while discussing about our individual research in regards to Singapore employment key trends, challenges and issues during our brainstorming sessions; we are able to stimulate each other mind to generate ideas and solutions to our problems. During this period of discussion, transfer of nowledge will takes place as each member’s idiosyncratic information is shared among other members. And this idiosyncratic information is important as we are able to broaden our views and learn from each member’s knowledge and point of view. Discussions in a team are important to achieve creative ideas and solutions. However more than often this will also open up to a wide range of options which will result in a dilemma to choose the best solution. If we spend too much time figuring on choosing the best solution, we will remain stagnant and never move forward, impending on our project progress. In this team si tuation, other members can act as a sounding board, vetting through the options and choose the best agreed solution that is most likely to achieve the purpose and goal of the project. Working in a team can also create both the right support and satisfaction needed to complete the project. For example, there are times when team cannot progress with the project due to reason like lack of ideas; members can relied on the camaraderie spirit, support and encouragement to ride thru the down period. This significant energy is important in achieving the desired results. However working in a team has its kickbacks as well. There might be the possibility of the incentive dilution effect. In economic point of view, incentive dilution effect is caused by free- rider situation leading to the non-excludability of rewards. The free rider situation occurs when individuals in a group consume more or pay less than their fair share of a common resource, hence it will be hard to determine or measure free rider contribution to the team. For example, each team member is assigned to different areas of research and findings; however one particular member did not perform to expectation and did not put in enough effort to perform the duties. Under such circumstances, non-excludability of rewards step in when this particular member rides on other members’ effort and hard work and claim contribution in making this project a success. Beside the free-rider effects, if communicating and understanding how each group member work has not developed, it may also pose a problem in completing the project. As a result conflicts will take place; cooperation within the team will be hard to compromised, therefore leading to a high transaction cost of coordination. For example, lack of understanding and cooperating with group members might lead to using more time than required to complete the project. This is an example of high transaction costs. The lower the transaction costs is, the more benefits the team will gained. To counter the problems faced in working in a team, we can shrink the number of members to reduce the free-rider effects. As the larger the team is, the greater the free-rider effect would be. In a large team, communication within group members may not be specific enough, resulting in issues not receiving necessary focus or attention. On top of that, if members are not performing to the duties assigned to them, resulting in diminishing returns, we can use the rotation policy to assign the duties to other members to increase the flow of information. In short, working in a team is definitely more beneficial as compare to working individually; there will be more outputs in term of higher efficient work rate and more creative ideas being generated to complete the project. When we speak about teamwork, it is also about understanding how each individual member’s works and to tap on each member’s different ability and knowledge to pro duce quality work within the given deadline. However to achieve maximum benefits by working in a team, there are few issues like the free-rider effect and the risk of high transaction costs that needed to be manage carefully. If not manage carefully, time and resources like member’s knowledge will come to waste. Don’t waste time! Our writers will create an original "Advantages And Disadvantages Of Team Work" essay for you Create order

Multicultural Education Is An Essential Component Of...

â€Å"Multicultural education is an essential component of school reform. Nevertheless, when it is mentioned, many people first think of lessons in human relations and sensitivity training, units about ethnic holidays, education in inner-city schools, or food festivals. If multicultural education is limited to these issues, the potential for substantive change in schools is severely diminished† (Nieto, 2012, pp. 40). Just exactly what is multicultural education and how do we as educators incorporate it into not only our classes, but into our curriculum and even more, our everyday lessons? The education system is made up of a wildly diverse group of people. Students are sitting in classrooms from all types of backgrounds, plus coming to school with a wide variety of needs. Where at one point in time it was taboo to discuss one’s differences, we were to focus on how we are all alike. We as a group have come to acknowledge that it is okay to be different. We don’t h ave to be like everybody else. â€Å"As the world seems to be getting smaller and smaller with the widespread use of technology, the importance of multicultural education in K-12 classrooms grows exponentially. Students who have access via the internet to international gaming, shopping, and social media sites need an even better understanding of the similarities and differences between their own cultural and those of the world around them† (Chitton, 2015). The biggest obstacle concerning multicultural educationShow MoreRelatedMulticultural Education : Characteristics And Goals1434 Words   |  6 Pagesdescribes in his book Multicultural Education: Characteristics and Goals, multicultural education is the idea behind creating equal educational opportunities for all students, independently of their race, ethnicity, or social-class. It is an important influencing factor of the school environment that reflects the diverse cultural groups of its community. 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Parental involvement at home can include activities such as helping with homework or reading with the child. Involvement at school mayRead MoreThe Roles of a Counselor2069 Words   |  9 Pagespopulations (Gladding el at., 2010). This is very important ,specifically for counselors who will work in America, because America is considered to be such a diverse country. With America being such a culturally diverse country, counselor s must develop multicultural counseling competencies to treat effectively. According to Gladding and Newsome (2010), community and mental health counselors promote client well-being on multiple levels by providing prevention services and treatment for a wide range of clientsRead MoreCurriculum : A Matter Of Perspectives Essay2200 Words   |  9 PagesCurriculum: A Matter of Perspectives Curriculum is a term often highlighted during discourse about education and most commonly understood as a policy with overt leaning outcomes for teachers to apply and achieve. Ornstein and Hunkins (1998), as cited by Selvaraj (2010), defined curriculum based on two lenses; micro and macro, which identify the term as both policy towards certain goals and what students experience with consideration for relevant theories and principles central to its developmentRead MoreEssay on Assessment in Special Education3693 Words   |  15 PagesAssessment in Special Education Abstract Sometimes the general education program alone is not able to meet the needs of a child with disabilities, and he/she may be able to receive special education services. The evaluation process can be a very difficult task when trying to identify if the child qualifies for special education, schools often have a pre-referral intervention process. The most prominent approached used today is the â€Å"response-to-Intervention† or RTI. Special Education teachers faceRead MoreEducating For Citizenship And Democracy2593 Words   |  11 Pagesdemocracy In general, education has two purpose, one is for individual development, another is for social and nation needs. Development of individuals through education is well known, such as getting a high-paid job, being more intelligent, having a more successful life. But individual and social aims of education are complementary to one another. However, I believe educating for citizenship and democracy is one of the most important aims because education is not only about learning, but

Federal Reserve Eco 372 Free Essays

Economic strategy can overwhelm some, but one who understands the idea of how money can stimulate or dissolve the economic market obtains an understanding of the Federal Reserve. The Federal Reserve is a bank in which other banks loan and call upon when in need. The Federal Reserve Bank ensures all funds in Community and other federally accredited banks, also known as FDIC. We will write a custom essay sample on Federal Reserve Eco 372 or any similar topic only for you Order Now Even though the Federal Reserve is a bank it is impacts the economic growth or decline in ways of monetary policy and stimulation or dissolve. The Federal Reserve Bank uses a tactic known as discount rate, which is the term used for the interest charged for loans by banks. When the discount rate is low, banks can increase the amount of loans offered, as well as lower the interest rate in their location. When the discount rate is high, banks will decrease the number of loans and raise the interest rates they charge. The Federal Reserve can use the power of the discount rate to increase or decrease the amount of money in circulation. Banks may even need to â€Å"share† the excess or surplus of funds in their reserves with another bank; this is known as Fed Funds. These funds carry an interest rate as well. The interest rate may be higher or lower depending on the Federal Reserve. The higher the interest rate the more likely a bank is wanting to loan to another bank. If it is lower the desire will be undesirable. The Discount and Fed Funds rate correspond, the Discount rate is normally set slightly below the Fed Funds rate in effort to increase the money in circulation. When the discount rate is above the Fed Fund rates then the money in circulation is decreased. The Federal Reserve Bank is located in each region to allow for an even distribution among the United States. Each of the Reserve Banks are governed by the Federal Reserve System’s Board of Governors who have been nominated by the President and confirmed by the Senate. The Chairman and Vice Chairman of the Board are then appointed by the President from the confirmed members. The members’ term are each 14 years in length, with new members being nominated and confirmed every two years on even-numbered years. The Chairman and Vice Chairman will serve for four years in the respective title without affecting their member status on the Board. The Federal Reserve Board of Governors will assist in recommending stimulus programs when needed. These programs assist in building the economy without relying on the banking or finance industry heavily. Expansionary and Contractionary Fiscal Policy may also be needed when programs seem to be ineffective. After one has been able to learn the basics of how the Federal Reserve works then the process of understanding the measures needed to affect the economic outcome may become easier to understand. This process is done by the way of government involvement with the budget, fiscal and monetary policy. Each of the procedures are meant to assist in building the economic stability, and to help ensure the soundness of the United States currency. Every congressional budget planning session affects the need for the monetary policies for the Federal Reserve. After the Board of Governors is nominated and confirmed they are ready to get in and work on stabilizing the economy along with the monetary policies needed to build for the future. The Board of Governors will sit in position for 14 years, this will allow them to see and gain a better understanding of the true economic cycle. This will allow for a better gage on the flow of the economic path. After obtaining an understanding of the Federal Reserve, one will be able to identify and understand the measures taken to assist in maintaining the proper stabilization in which employment increases and the economic market is sustained by the open market. The open market is maintaining by the buyers and sellers in the economy. These are the businesses people work and shop at daily. The major focus on the economic model is the open market and this is apparent with the Federal Reserve and the tools for the monetary policy. How to cite Federal Reserve Eco 372, Essay examples

Business Intercultural Communication Marketing Field

Question: Describe about the Business Intercultural Communication for Marketing Field. Answer: Introduction The skill, art or activity which helps us convey messages, learning and lessons across other people is what communication is all about. Communication is used since the oldest era of time in various ways for making sense of something. Learning how to communicate involves reading, studying how to express ones views to others, to observe how others express themselves and adapt all these learning to the present work. Whether it is texting a friend for a lunch date or making an office presentation or creating a business report, everywhere communication is needed. Effective communication is the key determinant of the success of any business and needs practice, preparation and persistence to develop it (LardBucket.org, 2012). Being in the marketing field makes me realize the role of effective business communication in promotion of products and services. There are many forms of business communication. Using these forms organizations communicate in between their employees and managers in an internal environment and develop strategies for business operations and marketing. On the external frontier once again business communication tools are used to make consumers aware about the benefits of the products and services offered. For every business the most important activity is marketing. The role of business communication is vast in the marketing activities of the economic marketplace (Vitez, 2013). The role of business communication is vast in the marketing activities of the economic marketplace (Vitez, 2013). Article 1: Definition: Principles which helps us making a judgement about whether a thing is right or wrong is considered to be ethics. Ethical communication is the practice where people are treated in a fair manner, honest communication is made and any kind of unethical or immoral behavior is avoided. Paralanguage are the non phonemic parts present in a speech which communicates unsaid things. These are the tempo, pitch and contours made intentionally in our verbal expressions while communicating. The following two communication techniques are used by me in my marketing communications:- Journal Article: Non-verbal communication - It is believed that when a communication occurs hearing out what is not being said is actually the most crucial element of communication (Drucker, 2011). Another author A.Barbour who has written a book named Louder than Words: Nonverbal Communication explains that any important message is made up of three crucial elements. An ideal communication constitutes of 7% of verbal words, 38% of vocal pitch, rhythm and tone and 55% of facial expressions and body gestures (Mujezinovic, 2011). Communication competence - Communicative competence is the practice, knowledge or the ability for using communicative skills efficiently. This is technically termed as communication competence. There are four parts to it. These are linguistic, discourse, sociolinguistic and strategic. Linguistic form of communicative competence is the knowledge of how to use syntax, grammar and vocabulary in the language spoken so that communication happens effectively. Sociolinguistic competence is the skill of understanding how to use and transport or respond words spoken and how using language one can appropriately convey messages in a given topic or setting. Discourse competence is interpretation of communicative languages in a broader concept and how one can construct language in longer stretches thus making a meaning of the entire coherent whole. Strategic competence of communication is realizing and repair breakdowns in communication to fill gaps in between communication, language spoken or us ed and understanding.(Nordquist, 2016) Analyse and Explain: In my current job as the marketing manager of a lifestyle cosmetic product for men the above concepts are used in real time. It helps me improve my ability to understand communications which is subtle. Application: Such genres of communication is used while we pitch product ideas and campaigns to our customers. Not only does effective communication help communicate with the subordinates but also with the management and consumers (GMAT, 2016). Article 2: Definition: The second article is about how with effective presentations sales can b e generated effectively in an organization. Presentation skills are of extremely important in an organization. Especially when pitching a new idea, product or a service. However, the quality of such a presentation will make or break an offer or a buying decision of the customer. Hence, this article really helped me be aware of the need of presentation skills. As a method to win more business following two presentation methodologies and communicational apprehensions are used by firms: Journal Article: Communication Apprehension - The anxiety or fear related emotions associated with a real communication or a perceived communication in between people, team or an individual is termed as communication apprehension. Basically it is a psychological interpretation or assumption of an evaluation made during a communication. It happens within a fraction of a second. For the mind such an instant apprehension is a threat. An overdrive situation is experienced by the circulatory system of the body and the adrenal system. It is a situation of fight or flight in such cases and in most cases people stand and start talking. Communication apprehension is deep installed in our minds. It helps us respond better to stress and develop a smart mechanism for the body. (McCroskey, 2011) Types of organizational presentations - In the world of business presentations form a crucial part. These are sales presentations, motivational, informational, interviews, first encounters, status reports, briefings, training sessions and a lot more. Every presentation has a purpose associated with it. These are informing a message, persuading and building up of goodwill (Businesstown, 2016). Organizational presentations, Importance and Types The skill and practice of showcasing or explaining a particular content or a subject to the learner or an audience are what are known as presentation. A good well structured presentation is an absolute must in the internal and external communications in an organization. A presentation if it is made well it becomes very easy for the listener to listen it and perceive it. Presentation skills can be improved in any organization if the know-how of presentation is learnt or taught. A great focus if given nowadays in my company to presentation skills . Analyse and Explain: As a marketing manager of my company which deals in online clothing line for men, women and kids, I go through a lot of meetings and product pitching. However, such elaborate meetings cannot be just verbal. Presenting the minutes of the meeting in the form of a well designed and interesting presentation becomes absolutely necessary. The entire presentation and documentation is logical in nature. And hence it is in absolute details. Thus it helps the person being addressed have the entire meeting summarized into few slides. Company meetings now a days do not bind itself to conference rooms only. For me, we undergo many meetings over the web and use communication tools like Skype. When reaching out to the world audience we often use advertisements, events, and video presentations. In all these organizational presentation plays a big role. These techniques are taught to the entire team even to the junior levels (Swathi, 2015). That way one gains a lot of confidence and competence when presenting an idea. Application: I will be able to use the ideas in the following manner. Ideas backed up with powerful presentation helps understanding occur fast and precise. Some of the ideas include, architectural framework of presentations which include chronological aspect i.e. everything should be in perfect order, sequential aspect, spatial aspect, climactic aspect, problem-solution attitude, compare-contrast attitude, cause-effect aspect and advantage-disadvantage aspects (Duarte, 2016). Article 3: Definition: The third article discusses the effectiveness of team meetings on the effective performance of teams in organizations. I can myself sync with this idea as in my organization as a marketing manager I am aware of the effectiveness of team meetings.Interpersonal and assertive communications are the two most ignored but crucial communication strategies of all times:- Journal Article: Interpersonal Communication When information is send in between two or more than two people it is interpersonal communication. In a workplace it can be communication happening over events, situations, projects etc in between a superior and a subordinate. Basically it is exchanging information related to the benefit of the organization. Here there is a sender who sends the message, the message itself, channels using which the message is send and a receiver to such messages. (Study, 2016) Assertive communication- Being assertive in the style of communication means conveying of the message firmly and clearly but yet in a respectful manner. Sometimes assertive communication is confused with aggressive form of communication. Aggressive way of communications are rudeness, hostility, threatening, sarcastic or demanding style and is totally different from assertive, Assertive way of communication is to take a stand on ones viewpoint. It has no way any trespassing actions involved or disrespect involved for others. It is just being clear about your own opinion about something (RMIT, 2013). Analyse and Explain: Team meetings help discuss team goals, discuss doubts, problems and track progress. It is an open platform welcoming new ideas and concerns of team members. It helps achieving organizational goals better (Kauffeld Lehmann-Willenbrock, 2011). Application: I will be use these concepts in the internal team meetings and while undergoing meeting with sponsors and investors. Article 4: Definition: The fourth article deals in the effectiveness of interpersonal communication in the achievement of organizational goals. Research and studies made in this article helped me understand that there are some factors associated with internal communication. These are employee commitment, thoughtful work, dedication, discretionary work efforts and all means of employee engagement. Such means of effective communication system helps combine channels inside the organization better and bring out extraordinary results (Hayase, 2016). These are as follows:- Journal Article: Internal Organizational Communication: An internal form of communication aids in the transmission of messages, data and information in between various members or divisions in an organization. It can take place in varied levels of an organization as well. For an instance in every organization a broad range of strategies are employed for the purpose of communication. Such interpersonal communication strategies can be vertical, horizontal, informal and formal means of communication (Study, 2016). Communication Environment-Under communication environment there are two parts environment and communication. Communication is when there is an exchange of ideas, views, messages, news and information. Now, communication environment signifies that all the elements which are surrounding us and their influence over communication. Such environmental communication can be formal as well as informal. It can be business related or non business related. (Environment, 2016) Analyse and Explain: It is true that for work to happen one have to understand the team and vice versa. This article is highly interesting as it points out the primary factors using which one can develop strong inter personal skills in their day to day works. This area is a highly unexplored region. Application: Internal communication helps me on a daily basis to communicate with members of my team. The better we make our internal communication the faster is work done. Article 5: The role of technology in our daily lives is different these days. The article gave me a deep insight in the various technologies available today with which network between employees can be maintained and made better. Journal Article: Understand the differences between groups and teams- In business and marketing it is important to understand the differences in between teams and groups. Every team consists of groups of individuals. However all groups cannot be considered as teams. Members of teams who work together and have the same objectives and goals and work for achieving same responsibilities can be known as a team. A group can have multiple individuals who have same internet and characteristics. They range in size and scope (Boundless, 2016). Differentiate amongst the different stages of groups development- A business team undergoes primary five stages of development. These are Forming, Storming, Norming, Performing and Adjourning. a) Forming Stage - In the Forming stage, the team meets with each other and the introduction session takes place. Here basic information is shared and one learns about the project they will be working on. Project goals are discussed and individual roles are discussed and finalised. b) Storming Stage As the stage progress there is the Storming stage. This stage is mandatory for every team who is working for the first time or is evolving as a team first time. Here members accept each other ideas. Here members also compete with the status of each other. All the differences are discussed, argued and sorted out at this stage itself. c) Norming In the norming stage the team is working effectively in overall goals and not on individual goals. Team rules have been agreed upon here and work begins. d) Performing This stage is where work is being done by the team with full effect. The main objective is to reach the end result as soon as possible. Decisions are taken and problems are solved in this stage fast. e) Adjourning Adjourning is the stage where all the goals are achieved and the project reaches completion. Teams move onto other projects.(Abudi, 2010) Analyse and Explain: The article has an interesting idea about various employee work performances. It showed me ways of various online and offline networks used at workplace for better work communications and performance. Application: To know the customer's, team and sponsors better such type of effective communication skills are used. It helps develop better interpersonal relationships in the team. Article 6: The sixth one aroused internet in me in making complete meaning out of it so I can make use of it in the real life. It deals in the cultural general competence or working in between multiple cultures. There are basically many advantages of this and many ways to do this. When work occurs in between different cultures a lot of factors are taken into account. One has to check out the management culture, work ethics, authority differences, etiquette, delegation and other distinctive factors of the new culture. For example in the culture of one country there is the liberty to call managers by their names while in some culture it is not. The awareness and knowledge about the differences in these cultures is important so employees can maintain the usual norms (Lambert, 2016). For teams working in various cultures knowledge of the following is needed for the good performance:- Journal Article: Understand the Importance of Intercultural Communication - This type of communication is fast becoming popular as globalization is raising high in the multicultural work ambience. Such intercultural communication helps business with foreign countries is possible effectively. For employees trying to break into foreign industries such communication skills can be highly beneficial (Ability, 2013). Many times we are required to do translations. While translating content of our website or creating presentations for reaching out to people of other countries we have to use our skills of intercultural communications. Carefully we design content interpreting messages signs, introductions or controversial documents (Kurbalija, 2002). Transmission of messages has become more effective. We prioritize the cultural background of the people to whom our products cater. Analyse and Explain: Whether the team is working on academicals documents, business, management, and team or for the consumer it is important to know and implement techniques aiding understanding of such forms of communication. This aids to economic globalization as well. a) Be aware Self awareness is the first skill one needs for learning inter cultural knows how. So for communicating others one must know their very own culture first. So, before stepping ahead to communicate in an intercultural environment, steps a bit bats. And first realize how you will communicate in your own culture. Hence, by developing an ideal communication style one can respect other cultures. b)LearnThere is nothing better than learning. Our team constantly researches and learns about new cultures. c)Be curious-Without curiosity one cannot be good in intercultural communication. It is important specially when dealing with different cultures. d)Observe and listen-Our team observes the countries and their people and their preferences. Only if one can listen and observe one can learn how well one can communicate. e) Regular experience The best way to keep learning is to regularly experience this. Catering to people of various countries is not easy, It needs a lot of know how about different cultures (Services, 2016). f) Become interculturally competent-Every business today strives to work on the global environment. For this one has to learn the importance of intercultural communication and be intercultural competent as the second habit. By culture it is meant about the entire way of a life, beliefs, values, languages and preferences. Every culture has some in built implicit or explicit nature of rules present. The ability using which one can develop a skill set for effective interactions in between different cultures are known as intercultural competence (McKinnon, 2006). There are five stages undergoing which one can develop intercultural competence:- a) Denial stage The characteristics of this stage is a lack of interest and awareness for other cultures. Hence the name denial stage. Here one does not have a care for other cultures existing around them. b) Polarization Stage This stage has two parts defense and reversal stages. Both showcase cultural differences. People when they begin interacting with others belonging to different other cultures they often judge the mental status of other cultures to be of a lesser value than themselves. It can be said to be a defensive state of mind and understanding. There occurs another situation when people consider their own culture as inferior to others. This is known as reversal stage or thought process. c) Minimization Here in this stage differences in between different cultures are leveled out. By respecting the fact that we all are human beings and work and efforts have the same significance to all people, irrespective of their cultural backgrounds the intercultural competence is developed. Minimization is distinctive in nature from polarization as here people begin to think beyond judgments. d) Acceptance stage In the acceptance stage people know about their own cultural identity and accept it. They even embrace the fact that other also has their own cultural identities and no one is less or more in value. Mental models can be different but confrontational thoughts are useless. e) Adaptation stage The last stage is the adaptation stage. It is here one becomes totally intercultural competence favored. Here people understand and adapt values they consider as necessary irrespective of the culture it originates from (Gevrey, 2013). Application: Working with a product which has market overseas, such type of communication skills gives a deep understanding of how to communicate with the foreign members of the organisation and external individuals as well. Conclusion Any business todays needs to communicate. The user base and the stakeholders genre are varied in todays world. New technologies are needed for effective business communication to happen. With the global scenario in place, today traditional means of communication are overpowered by new innovative simplified methods and technologies. If communication is ineffective then it is bound to fetch poor results for an organization. It can be the breeding arena for mistrust, conflict, misunderstandings and chaos. Hence, for speeding up decision making, building great business relationship and enhancing productivity and customer satisfaction effective business communication is a must. References Ability,. (2013). The Importance of Intercultural Communication | ABILITY English. Ability.edu.au. Retrieved from :https://www.ability.edu.au/latest-news/the-importance-of-intercultural-communication/ Abudi, G. (2010). The Five Stages of Team Development: A Case Study. Project Smart. Retrieved from :https://www.projectsmart.co.uk/the-five-stages-of-team-development-a-case-study.php Boundless,. (2016). Differences Between Groups and Teams. Boundless. Retrieved from https://www.boundless.com/management/textbooks/boundless-management-textbook/groups-teams-and-teamwork-6/defining-teams-and-teamwork-51/differences-between-groups-and-teams-261-4011/ Businesstown,. (2016). Defining Your Type of Presentation is Half the Battle - BusinessTown. Business Town. Retrieved from : https://businesstown.com/articles/knowing-what-kind-of-presentation-youre-making-is-half-the-battle/ Drucker, P. (2011). BrainyQuote.com. Retrieved from: https://www.brainyquote.com/quotes/quotes/p/peterdruck142500.html Duarte,. (2016). Presentation Organization: Different Structures. Duarte. Retrieved from : https://www.duarte.com/presentation-organization-different-structures/ Environment, D. (2016). Definition of Communication Environment. Bconsi.blogspot.in. Retrieved from https://bconsi.blogspot.in/2012/12/definition-of-communication-environment.html Gevrey, G. (2013). 5 Stages to Intercultural Competence. Musings of a French OD consultant in India. Retrieved from : https://ggevrey.wordpress.com/2013/03/12/5-stages-to-become-interculturally-competent/ GMAT,. (2016). Employers Want Communication Skills in New Hires. The Official GMAT Blog. Retrieved, from : https://www.mba.com/global/the-gmat-blog-hub/the-official-gmat-blog/2014/aug/employers-want-communication-skills-in-new-hires.aspx Hayase, L. (2016). Internal communication in organizations and. Digitalscholarship.unlv.edu. Retrieved from : 2https://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=2177context=thesesdissertations Kauffeld, S. Lehmann-Willenbrock, N. (2011). Meetings Matter: Effects of Team Meetings on Team and Organizational Success. Small Group Research, 43(2), 130-158. https://dx.doi.org/10.1177/1046496411429599 Kurbalija, J. (2002). Examples and Resources on Intercultural Communication | DiploFoundation. Diplomacy.edu. 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